SWAYD RETURN POLICY
Can I exchange an item?
You can exchange an item by returning it and then placing a new order in the desired size or color.
You can either create the order right away or await the refund of your returned order.
How do I return an item?
When will I receive my refund?
It takes around 10-12 working days for us to receive and process your return.
As soon as your return is registered and processed at our warehouse, we will refund you the purchase amount and notify you via email.
–Shipping claim of merchandise shall be given in writing within 90 days stated on the date of order
-Returns may take time
-Custom items are not eligible for refund or exchange.
-Due to hygiene concerns insoles are Non-Returnable and Non-Exchangeable.
-If you return a used, worn or washed item that is not approved by our quality control, we cannot send the item back to you or process a refund.
-If you receive a defective item, we need photographic evidence of this. Please send a photo to us at customer care so we can investigate further.